Terms of Service Last updated: May 2026

Welcome to Symporead. Symporead is an English reading application, platform, website, and related service operated by SympoTech Inc. (“Symporead,” “we,” “our,” or “us”). These Terms of Service (“Terms”) govern access to and use of Symporead, including our website located at symporead.com, our application, platform, and any related products, features, content, tools, and services that link to or reference these Terms (collectively, the “Service”).

By accessing or using the Service, or by executing an institutional purchase order, pilot agreement, subscription agreement, data privacy addendum, or other written agreement, you agree to be bound by these Terms. If you are a school, school district, educational organization, or other institution, or if you access or use the Service on behalf of any such entity (an “Institution”), the Institution agrees to be bound by these Terms, and the individual acting on behalf of the Institution represents and warrants that they have authority to bind the Institution. Teachers, administrators, parents, guardians, and other adult users who access or use the Service as authorized users of an Institution agree to comply with these Terms and are responsible for their own use of the Service. Student access to and use of the Service must be authorized by the applicable Institution and, where required, by a parent or legal guardian through the applicable Institution’s process. Students may use the Service only for authorized educational purposes and in accordance with these Terms, applicable Institution rules, and any additional acceptable use rules provided by Symporead.

We may update or modify these Terms from time to time. If we make material changes, we will provide notice by posting the updated Terms on our website or through other reasonable means. Unless otherwise stated, updated Terms will become effective on the date they are posted. Continued access to or use of the Service after the updated Terms become effective means that you accept the updated Terms. If you do not agree to these Terms, you may not access or use the Service.

1\. Service Description and Use of the Service

1.1 The Service. Symporead provides an AI-powered English reading and learning platform designed for K-12 educational environments and other Institution-authorized English-learning contexts. The Service may include literary reading materials, context-based vocabulary and translation assistance, reading comprehension tools, AI-supported discussion features, speaking or oral-response exercises, and reading or speaking evaluation tools for English learners, including native Chinese speakers and other multilingual learners.

1.2 Use of the Service. Subject to these Terms and any applicable written agreement, Symporead permits Institutions and their authorized users to access and use the Service solely for lawful, educational, and Institution-authorized purposes. Use of the Service is subject to the applicable Institution’s authorization, account rules, and any applicable purchase order, pilot agreement, subscription agreement, data privacy addendum, or other written agreement between Symporead and the Institution.

1.3 Changes to the Service. Symporead may modify, update, suspend, discontinue, or otherwise change any part of the Service from time to time, subject to any applicable written agreement between Symporead and the Institution.

2\. Privacy and Student Data

Your access to and use of the Service are also governed by our Privacy Policy, available at https://symporead.com/docs/privacy. By accessing or using the Service, you acknowledge and agree that your use of the Service is subject to the Privacy Policy. Where the Service is provided through an Institution, Symporead’s handling of student information may also be governed by a separate written agreement, data privacy addendum, or similar agreement with the applicable Institution.

Symporead handles student information only as described in the Privacy Policy and any applicable written agreement with the Institution. The Institution is responsible for providing any required notices to parents or legal guardians and, where permitted by applicable law, obtaining or providing any required authorization or consent for student use of the Service through the Institution’s educational program.

3\. Accounts, Registration, and Security

3.1 Account Types. The Service may provide different types of accounts or access credentials for institutional administrators, teachers, parents, guardians, students, and other authorized users. The features and permissions available to each user may vary depending on the applicable account type, the applicable Institution’s subscription or pilot arrangement, and any settings configured by the Institution or Symporead.

3.2 Account Registration and Information. Users agree to provide accurate, current, and complete information when creating or using an account and to update such information as necessary. If you create, manage, or use an account on behalf of an Institution, you represent that you are authorized to do so. The Institution is responsible for designating its authorized users, managing user access, and ensuring that account information provided to Symporead is accurate and up to date.

3.3 Student Accounts. Student accounts may be created or authorized by an Institution or by a teacher or administrator acting on behalf of an Institution. Student access to the Service must be for authorized educational purposes and in accordance with these Terms, the Privacy Policy, the applicable Institution’s rules, and any applicable written agreement between Symporead and the Institution. Additional requirements relating to student information, school authorization, and parental notice or consent are described in the Privacy Policy and, where applicable, any data privacy addendum or similar agreement with the Institution.

3.4 Credential Security. Users are responsible for maintaining the confidentiality of their login credentials and for all activities that occur under their accounts. Users may not share login credentials with unauthorized persons or permit unauthorized access to the Service. Institutions are responsible for maintaining appropriate controls over accounts created or managed under their subscription, pilot, or other institutional arrangement.

3.5 Unauthorized Access and Security Incidents. You must promptly notify Symporead if you become aware of any unauthorized access to or use of an account, any suspected compromise of login credentials, or any other security issue involving the Service. Symporead may suspend or restrict access to any account or portion of the Service if we reasonably believe that such access may create a security risk, violate these Terms, or result in unauthorized use of the Service.

3.6 Responsibility for Account Use. Each user is responsible for their own use of the Service. Each Institution is responsible for the use of the Service by its authorized users to the extent such use occurs under the Institution’s accounts, subscription, pilot, or other institutional arrangement. Symporead is not responsible for losses arising from unauthorized use of accounts unless caused by Symporead’s failure to comply with its obligations under these Terms or any applicable written agreement.

4\. Fees, Billing, and Payment

4.1 Institutional Plans. Fees for the Service are billed on an institutional subscription, pilot, multi-user license, or similar basis, as set forth in a separate purchase order, quote, order form, pilot agreement, subscription agreement, or other written agreement between Symporead and the applicable Institution. The applicable written agreement will control the subscription term, number of authorized users, pricing, payment schedule, renewal terms, and any other commercial terms specific to the Institution.

4.2 No Direct Student Billing. Students will not be billed directly for use of the Service. Where access is provided through an Institution, the Institution’s agreement with Symporead will govern the fees payable for such access.

4.3 Payment Processing. Payments may be processed by third-party payment processors. Symporead does not store complete payment card information unless expressly stated otherwise. The applicable Institution agrees to provide accurate and current billing information and authorizes Symporead or its payment processor to charge all applicable fees, taxes, and charges in accordance with the applicable order, subscription, or purchase terms.

4.4 Taxes. Fees are exclusive of any applicable taxes, duties, levies, or similar governmental assessments, unless otherwise stated in the applicable written agreement. The applicable Institution is responsible for all such taxes, other than taxes based on Symporead’s income.

4.5 Changes to Fees. Symporead may change its fees or pricing structure from time to time. For institutional customers, any fee changes will apply only as permitted under the applicable written agreement or upon renewal, unless otherwise agreed in writing.

4.6 Refunds. Except as expressly stated in an applicable written agreement, order form, or as required by applicable law, all paid fees are non-refundable. If the Service is provided through an Institution, any refunds, credits, or fee adjustments will be handled between Symporead and the Institution under the applicable written agreement.

5\. Content, User Materials, and Intellectual Property

5.1 Platform Content and Symporead Intellectual Property. The Service, including its software, platform, user interfaces, features, workflows, context-based vocabulary and translation tools, reading evaluation tools, AI-supported discussion features, speech or oral-response evaluation tools, databases, compilations, designs, text, graphics, logos, and other materials made available by Symporead, is owned by Symporead or its licensors and is protected by applicable intellectual property laws. Except for the limited right to access and use the Service as permitted by these Terms or any applicable written agreement, no rights are granted to you or any Institution in or to the Service or any Symporead intellectual property.

5.2 Literary and Third-Party Content. Certain literary works, reading materials, or other content made available through the Service may be sourced from the public domain, open-source repositories, licensed third-party sources, or other lawful sources. Symporead does not claim ownership of public domain works. However, Symporead and its licensors retain all rights in any platform features, annotations, explanations, compilations, formatting, metadata, learning tools, translations, evaluations, and other materials or functionality added to, generated for, or made available through the Service.

5.3 User Materials. Users or Institutions may submit, upload, record, generate, or otherwise provide content or materials through the Service, including student responses, written answers, oral responses, transcripts, saved words or sentences, teacher-provided materials, comments, feedback, course-related materials, or other information or content (“User Materials”). As between you and Symporead, you retain any rights you may have in your User Materials, subject to the rights granted to Symporead under these Terms and any applicable written agreement.

5.4 License to User Materials. You grant Symporead a limited, non-exclusive, worldwide, royalty-free license to host, store, reproduce, process, transmit, display, and use User Materials solely as necessary to operate, provide, maintain, secure, support, and improve the Service, to provide the Service to the applicable Institution and its authorized users, and to comply with applicable law. For student information or student-generated materials, Symporead’s use of such materials is further subject to the Privacy Policy and any applicable data privacy addendum or other written agreement with the Institution.

5.5 Responsibility for User Materials. You represent and warrant that you have all rights, permissions, and authority necessary to submit or provide any User Materials that you submit or provide through the Service, and that such User Materials do not violate applicable law, infringe or misappropriate any third-party rights, or violate these Terms. Institutions are responsible for ensuring that materials uploaded, assigned, or made available by their authorized users are appropriate for educational use and consistent with applicable Institution policies.

5.6 Prohibited Content. You may not submit, upload, display, transmit, or otherwise make available through the Service any User Materials that are unlawful, infringing, defamatory, harassing, threatening, abusive, obscene, discriminatory, invasive of privacy, harmful to minors, or otherwise inappropriate for an educational environment, or that contain malware, viruses, or other harmful code. Symporead may remove or restrict access to User Materials that we reasonably believe violate these Terms, applicable law, or the rights of any third party.

5.7 Feedback. If you provide suggestions, comments, ideas, enhancement requests, or other feedback regarding the Service (“Feedback”), Symporead may use such Feedback without restriction or obligation to you, provided that Symporead will not use student personal information in a manner inconsistent with the Privacy Policy or any applicable written agreement with the Institution.

5.8 Trademarks. The Symporead name, logo, service marks, trademarks, trade names, product names, and any related graphics or branding used in connection with the Service are owned by Symporead or its licensors. Nothing in these Terms or your use of the Service grants you any right or license to use any Symporead name, trademark, logo, service mark, or branding without Symporead’s prior written consent. You may not remove, obscure, or alter any proprietary notices, trademarks, or branding displayed in or through the Service.

6\. Confidentiality and Restrictions

6.1 Confidential and Proprietary Information. The Service, including its non-public features, product design, user experience, workflows, technical processes, AI-supported learning features, evaluation methods, business plans, documentation, and other non-public information made available by Symporead, may constitute confidential, proprietary, or trade secret information of Symporead or its licensors (“Confidential Information”). You may use such Confidential Information only as necessary to access and use the Service as permitted by these Terms or any applicable written agreement.

6.2 Pilot and Beta Use. If you access the Service as part of a pilot program, beta test, product preview, school evaluation, or similar limited release, you agree that non-public features, screenshots, workflows, feedback discussions, technical information, and other materials related to such pilot, beta, preview, or evaluation may be treated as Symporead’s Confidential Information unless Symporead states otherwise in writing.

6.3 Restrictions on Copying and Reverse Engineering. You may not, and may not permit any third party to, copy, reproduce, modify, translate, create derivative works from, reverse engineer, decompile, disassemble, attempt to extract source code from, or otherwise attempt to discover the underlying structure, ideas, algorithms, models, workflows, or technical processes of the Service, except to the extent such restriction is prohibited by applicable law.

6.4 Restrictions on Competitive or Unauthorized Use. You may not access or use the Service for the purpose of developing, training, improving, or supporting any competing product or service, benchmarking the Service for competitive purposes, copying Symporead’s features or workflows, or otherwise using the Service in a manner that exceeds the scope of authorized use under these Terms or any applicable written agreement.

6.5 Restrictions on Public Disclosure. Unless expressly authorized by Symporead in writing, you may not publicly disclose, distribute, post, or share non-public screenshots, screen recordings, technical documentation, system architecture details, product roadmaps, pilot materials, or other Confidential Information relating to the Service. This section does not prohibit an Institution from sharing appropriate information with its authorized employees, teachers, administrators, parents, or legal or technical advisors as reasonably necessary to evaluate or use the Service, provided that such disclosure is consistent with these Terms and any applicable written agreement.

6.6 No Obligation to Provide Confidential Information. Nothing in these Terms requires Symporead to disclose any Confidential Information, source code, technical documentation, product roadmap, or other proprietary materials. Symporead reserves the right to limit access to non-public features, documentation, or technical information in its discretion, subject to any applicable written agreement.

7\. Prohibited Activities and Acceptable Use

7.1 General Acceptable Use. You may use the Service only for lawful, authorized, and educational purposes and in accordance with these Terms, the Privacy Policy, any applicable Institution rules, and any applicable written agreement. You are responsible for ensuring that your use of the Service complies with all laws, rules, and regulations applicable to you.

7.2 Prohibited Conduct. You may not use the Service to: (a) violate any applicable law, regulation, or third-party right; (b) infringe, misappropriate, or violate any intellectual property, privacy, publicity, or other rights of any person or entity; (c) harass, threaten, abuse, defame, discriminate against, exploit, or harm any person, including minors; (d) upload, transmit, or distribute any malware, viruses, harmful code, or other materials that may damage, interfere with, or disrupt the Service or any related systems; (e) interfere with, disrupt, overload, or impair the integrity, security, availability, or performance of the Service; (f) attempt to gain unauthorized access to the Service, any account, any user data, or any related systems, networks, or databases; (g) bypass, disable, or interfere with any security, access control, usage limit, or authentication feature of the Service; (h) use bots, scrapers, crawlers, automated tools, or similar methods to access, extract, scrape, or collect data from the Service without Symporead’s prior written authorization; (i) impersonate any person or entity, misrepresent your identity or affiliation, or use another person’s account without authorization; (j) use the Service for advertising, solicitation, spam, commercial messaging, or other unauthorized commercial purposes; or (k) use the Service in any manner that is inconsistent with its intended educational purpose or that may expose students, Institutions, Symporead, or other users to harm, liability, or security risk.

7.3 Student and Educational Environment Rules. Users may not use the Service to submit, display, share, or request content that is inappropriate for a K-12 educational environment, including sexually explicit content, graphic violence, hateful or discriminatory content, self-harm content, or content that exploits or endangers minors. Institutions are responsible for establishing and enforcing appropriate student use rules for their authorized users.

7.4 AI and Evaluation Features. The Service may include AI-supported reading assistance, discussion, transcription, speech evaluation, or other educational support features. You may not use these features to generate, request, or distribute unlawful, harmful, deceptive, infringing, or inappropriate content. AI-generated or AI-supported outputs are provided for educational support and may not always be accurate, complete, or appropriate for every context. Users and Institutions are responsible for reviewing and using such outputs appropriately.

7.5 Suspension or Removal. Symporead may suspend, restrict, or terminate access to the Service, or remove or restrict access to any User Materials, if Symporead reasonably believes that a user has violated these Terms, created a security risk, infringed any third-party right, violated applicable law, or used the Service in a manner that may harm Symporead, an Institution, students, other users, or the Service.

8\. Representations and Compliance with Laws

You represent and warrant that you have the legal right and authority to access and use the Service and to provide any information or materials submitted through the Service. If you access or use the Service on behalf of an Institution, you represent and warrant that you have authority to bind that Institution and that the Institution has all rights, permissions, and authority necessary to authorize its users to access and use the Service and to provide information or materials through the Service. You further represent and warrant that your access to and use of the Service will not violate any applicable export control, sanctions, or restricted-party laws, and that you are not located in, organized under the laws of, or ordinarily resident in any country or territory subject to comprehensive U.S. sanctions and are not identified on any applicable restricted-party list.

9\. Mobile Applications and App Platforms

If Symporead makes available any mobile application or downloadable software application (an “App”) for Institution-authorized use, Symporead grants authorized users a limited, non-exclusive, non-transferable, revocable license to download, install, access, and use one copy of the App on a device that the user owns or controls, solely for authorized educational use of the Service and subject to these Terms, any applicable written agreement with the Institution, and any applicable app store or platform terms. Users may not copy, modify, distribute, sell, lease, sublicense, reverse engineer, decompile, disassemble, attempt to extract the source code of, or create derivative works based on the App, except to the extent such restriction is prohibited by applicable law.

If the App is downloaded from the Apple App Store, Google Play, or another third-party app platform, you acknowledge that these Terms are between you and Symporead, not with the applicable app platform provider. The app platform provider is not responsible for providing maintenance or support services for the App, addressing claims relating to the App, or handling any product liability, intellectual property, consumer protection, privacy, or other claims relating to the App, except to the extent required by applicable app platform terms or applicable law. You agree to comply with all applicable third-party app platform terms when using the App.

10\. Disclaimer of Warranties

10.1 Service Provided “As Is.” To the maximum extent permitted by applicable law, the Service, including all content, materials, features, AI-supported outputs, reading assistance, translations, transcripts, evaluations, reports, and other information made available through the Service, is provided on an “as is” and “as available” basis, without warranties of any kind, whether express, implied, statutory, or otherwise.

10.2 No Implied Warranties. To the maximum extent permitted by applicable law, Symporead expressly disclaims all warranties, including any implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability, reliability, completeness, and uninterrupted or error-free operation.

10.3 No Guarantee of Accuracy or Educational Results. Symporead strives to provide helpful contextual reading support, vocabulary assistance, AI-supported discussion, speech-to-text transcription, speaking or oral-response evaluation, and other educational support features. However, Symporead does not warrant or guarantee that any explanation, translation, transcript, evaluation, score, feedback, report, AI-generated output, or other Service output will be accurate, complete, error-free, or appropriate for every user, student, educational level, or context. The Service is intended to support educational use and should not be treated as the sole basis for academic, placement, disciplinary, admissions, or other high-stakes decisions.

10.4 Availability and Technical Limitations. Symporead does not warrant that the Service will be uninterrupted, secure, timely, available, or free from errors, defects, viruses, harmful components, or data loss. Access to the Service may be unavailable or limited from time to time due to maintenance, updates, system failures, network conditions, third-party service disruptions, security issues, or other reasons.

10.5 Third-Party Services and Content. The Service may rely on or link to third-party services, platforms, infrastructure providers, AI or transcription providers, payment processors, app platforms, content sources, or other third-party materials. Symporead does not control and is not responsible for third-party services or content, and Symporead does not warrant or guarantee the availability, accuracy, security, legality, or performance of any third-party services or content.

10.6 Institutional Agreements. Some Institutions may have a separate written agreement with Symporead that includes specific service commitments, data protection obligations, support terms, or other warranties. In that case, the terms of the applicable written agreement will apply to the extent expressly stated in that agreement.

11\. Limitation of Liability

11.1 Exclusion of Certain Damages. To the maximum extent permitted by applicable law, Symporead and its affiliates, officers, directors, employees, contractors, licensors, service providers, and agents will not be liable for any indirect, incidental, special, consequential, exemplary, punitive, or enhanced damages, or for any loss of profits, revenue, goodwill, data, use, business opportunity, educational opportunity, or anticipated savings, arising out of or relating to the Service, these Terms, or any content, materials, outputs, reports, or information made available through the Service, whether based on contract, tort, negligence, strict liability, statute, or any other legal theory, even if Symporead has been advised of the possibility of such damages.

11.2 Liability Cap for Institutional Use. To the maximum extent permitted by applicable law, if the Service is provided through an Institution, Symporead’s total aggregate liability for all claims arising out of or relating to the Service or these Terms will not exceed the amounts actually paid by the applicable Institution to Symporead for the Service during the twelve (12) months immediately preceding the event giving rise to the claim, unless a separate written agreement between Symporead and the Institution expressly provides otherwise.

11.3 Claims Involving Third Parties or User Materials. Symporead will not be responsible for any claims, losses, or damages arising from User Materials, Institution-provided materials, third-party content, third-party services, unauthorized account use, or any use of the Service in violation of these Terms, the Privacy Policy, applicable law, Institution rules, or any applicable written agreement.

11.4 Exceptions. Nothing in these Terms limits or excludes liability to the extent such limitation or exclusion is prohibited by applicable law. Some jurisdictions do not allow certain disclaimers, exclusions, or limitations of liability, so some of the above limitations may not apply to you.

11.5 Basis of the Agreement. You acknowledge and agree that the disclaimers, exclusions, and limitations of liability in these Terms are an essential basis of the bargain between you and Symporead and apply to the maximum extent permitted by law.

12\. Term and Termination

These Terms apply whenever you access or use the Service and remain in effect for as long as you continue to access or use the Service. If the Service is provided through an Institution, the applicable subscription term, pilot period, renewal terms, and termination rights will be governed by the applicable purchase order, pilot agreement, subscription agreement, data privacy addendum, or other written agreement between Symporead and the Institution.

Users may stop using the Service at any time, subject to the applicable Institution’s account rules and written agreement with Symporead. Symporead may suspend, restrict, or terminate access to the Service if we reasonably believe that a user has violated these Terms, created a security or legal risk, used the Service in an unauthorized manner, or engaged in conduct that may harm Symporead, an Institution, students, other users, or the Service.

Upon termination or expiration of access to the Service, the applicable user must stop using the Service. Student information will be deleted, returned, or de-identified in accordance with the Privacy Policy, any applicable written agreement with the Institution, and applicable law. Provisions that by their nature should survive termination, including intellectual property, confidentiality, restrictions, disclaimers, limitations of liability, payment obligations, dispute resolution, and governing law, will survive.

13\. Copyright Complaints and DMCA Notices

Symporead respects the intellectual property rights of others and expects users to do the same. If you believe that any content or material made available through the Service infringes your copyright, you may submit a written copyright infringement notice to Symporead’s designated copyright contact at info@symporead.com. Your notice should include your physical or electronic signature; identification of the copyrighted work claimed to have been infringed; identification of the material that is claimed to be infringing and information reasonably sufficient for Symporead to locate the material; your name, mailing address, telephone number, and email address; a statement that you have a good-faith belief that the use of the material is not authorized by the copyright owner, its agent, or applicable law; and a statement, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on behalf of the copyright owner.

Upon receiving a copyright infringement notice that substantially complies with applicable law, Symporead may remove or disable access to the allegedly infringing material and may notify the user or Institution that provided or controls the material. If you believe that material you submitted through the Service was removed or disabled by mistake or misidentification, you may submit a written counter-notice to Symporead’s designated copyright contact. The counter-notice should include your physical or electronic signature; identification of the material that was removed or disabled and where it appeared before removal or disabling; a statement, made under penalty of perjury, that you have a good-faith belief that the material was removed or disabled by mistake or misidentification; your name, mailing address, telephone number, and email address; and a statement that you consent to the jurisdiction of the federal district court for the judicial district in which your address is located, or, if your address is outside the United States, the federal district court for any judicial district in which Symporead may be found, and that you will accept service of process from the person who submitted the original notice or that person’s agent.

Symporead may forward copyright notices, counter-notices, and related information to affected users, Institutions, or other appropriate parties where necessary to process the request or comply with applicable law. If Symporead receives a valid counter-notice, Symporead may restore the removed material or cease disabling access to it after the period required or permitted by applicable law, unless the original complaining party notifies Symporead that it has filed an action seeking a court order to restrain the allegedly infringing activity. Symporead may terminate, suspend, or restrict access to the Service for users who repeatedly infringe copyrights or other intellectual property rights.

14\. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law principles. Except to the extent otherwise provided in any separate written agreement between Symporead and an Institution, any legal action or proceeding arising out of or relating to these Terms or the Service shall be brought exclusively in the state or federal courts located in Delaware, and each party consents to the personal jurisdiction and venue of such courts.

15\. Language

These Terms are written in English. To the extent any translation of these Terms is provided, the translation is provided for convenience only. In the event of any conflict or inconsistency between the English version and any translated version, the English version will control.

16\. Miscellaneous

These Terms, together with the Privacy Policy and any additional terms or policies referenced in these Terms, constitute the entire agreement between you and Symporead regarding your access to and use of the Service, except to the extent you or an Institution has entered into a separate written agreement with Symporead that expressly governs the applicable Service. If any provision of these Terms is held to be invalid, illegal, or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect. Symporead’s failure to enforce any provision of these Terms will not be deemed a waiver of that provision or any other provision. You may not assign or transfer these Terms, or any rights or obligations under these Terms, without Symporead’s prior written consent. Symporead may assign or transfer these Terms in connection with a merger, acquisition, corporate reorganization, sale of assets, or by operation of law. These Terms are binding upon and will inure to the benefit of the parties and their permitted successors and assigns.